Help Desk Analyst
Company: Disability Solutions
Location: Rome
Posted on: February 1, 2025
Job Description:
Job Description BAE Systems is seeking a Help Desk Analyst to
support programs and efforts within the AFRL RIE cross domain and
data and information handling portfolio. Technical support for the
capabilities and associated programs requires personnel with
specific knowledge, expertise and experiences in the Intelligence
and Command and Control (C2) Community. This role will lead and
provide Tier 1 help desk support, conduct problem resolution for
systems, test, and debugging, of current and future systems offered
by multiple program offices, including SecureView-- and X-ARIBTOR.
Track program metrics, providing reporting that identifies trends,
and can be used to determine incident status and rates at program
and enterprise levels.Additional responsibilities include:
Resolve technical problems in a help
desk environmentWork with internal and external users and
organizations to support customer user-level requirements,
including resolving end-user support requests, and researching and
deploying advanced technologiesResolve access requests for user
accounts and other desktop support functionsWhere possible, use
automated tools and scripts to improve efficiency and
accuracyProvide technical assistance, training, and system
documentation for users to promote efficient operation of
applicationsCollaborate with the Program Management Offices to
build and expand a repository of knowledge base documents for use
in the resolution of issuesFollow standard help desk procedures and
adapt them to meet requirements in a dynamic environmentDocument
the response to tickets in Jira Helpdesk or approved issue
management and tracking softwareProvide system monitoring,
administration, and Help Desk support to include network
installation, problem resolution, upgrades, maintenance,
maintaining user system and exchange accounts, and user
trainingRequired Education, Experience, & Skills
BS/BA Degree and 6 years of relevant
experience OR MS/MA Degree and 4years of relevant
experienceExperience resolving technical problems in a help desk
environmentExperience working with internal and external users and
organizations to support customer user-level requirements,
including resolving end-user support requests, and researching and
deploying advanced technologiesExperience resolving access requests
for user accounts and other desktop support functionsExperience
using automated tools and scripts to improve efficiency and
accuracyExperience developing training and system documentation for
users to promote efficient operation of applicationsIAT Level II
certifiedPreferred Education, Experience, & Skills
Experience with DI2E and the
Atlassian Tool Suite, especially Jira Service Desk, and
JiraExperience with Linux based systems.Demonstrated Cross Domain
knowledge and experience.Current TS/SCI ClearanceSpecific
experience with Cross Domain ApplicationsSystems administration
experienceRed Hat or Linux CertificationPay InformationFull-Time
Salary Range: $73778 - $125422Please note: This range is based on
our market pay structures. However, individual salaries are
determined by a variety of factors including, but not limited to:
business considerations, local market conditions, and internal
equity, as well as candidate qualifications, such as skills,
education, and experience. Employee Benefits: At BAE Systems, we
support our employees in all aspects of their life, including their
health and financial well-being. Regular employees scheduled to
work 20+ hours per week are offered: health, dental, and vision
insurance; health savings accounts; a 401(k) savings plan;
disability coverage; and life and accident insurance. We also have
an employee assistance program, a legal plan, and other perks
including discounts on things like home, auto, and pet insurance.
Our leave programs include paid time off, paid holidays, as well as
other types of leave, including paid parental, military,
bereavement, and any applicable federal and state sick leave.
Employees may participate in the company recognition program to
receive monetary or non-monetary recognition awards. Other
incentives may be available based on position level and/or job
specifics.About BAE Systems Intelligence & Security BAE Systems,
Inc. is the U.S. subsidiary of BAE Systems plc, an international
defense, aerospace and security company which delivers a full range
of products and services for air, land and naval forces, as well as
advanced electronics, security, information technology solutions
and customer support services. Improving the future and protecting
lives is an ambitious mission, but it's what we do at BAE Systems.
Working here means using your passion and ingenuity where it counts
- defending national security with breakthrough technology,
superior products, and intelligence solutions. As you develop the
latest technology and defend national security, you will
continually hone your skills on a team-making a big impact on a
global scale. At BAE Systems, you'll find a rewarding career that
truly makes a difference.Intelligence & Security (I&S), based
in McLean, Virginia, designs and delivers advanced defense,
intelligence, and security solutions that support the important
missions of our customers. Our pride and dedication shows in
everything we do-from intelligence analysis, cyber operations and
IT expertise to systems development, systems integration, and
operations and maintenance services. Knowing that our work enables
the U.S. military and government to recognize, manage and defeat
threats inspires us to push ourselves and our technologies to new
levels. Our Commitment to Diversity, Equity, and Inclusion:At BAE
Systems, we work hard every day to nurture an inclusive culture
where employees are valued and feel like they belong. We are
conscious of the need for all employees to see themselves reflected
at every level of the company and know that in order to unlock the
full potential of our workforce, everyone must feel confident being
their best, most sincere self and be equipped to thrive. We provide
impactful professional development experiences to our employees and
invest in social impact partnerships to uplift communities and
drive purposeful change. Here you will find significant
opportunities to do meaningful work in an environment intentionally
designed to be one where you will learn, grow and belong.
Keywords: Disability Solutions, Schenectady , Help Desk Analyst, Professions , Rome, New York
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