Associate, Provider Service Representative

Company: MVP Health Care
Location: Schenectady
Posted on: February 5, 2025

Job Description:

Associate, Provider Service Representative

Headquarters Office, 625 State Street, Schenectady, New York, United States of America --- Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America --- Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req

Friday, January 31, 2025

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Associate, Provider Service Representative to join . This is the opportunity for you if you have a passion for healthcare, customer service, and compliance.

What's in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York
  Qualifications you'll bring:
  
  • High School diploma or equivalent when possesses customer service employment experience.
  • Minimum 1 - 3 years customer service experience and/or relevant office experience required.
  • Availability to work Monday- Friday from 8:30am- 5:00pm.
  • Strong problem-solving skills with effective oral and written communication skills
  • Have strong interpersonal skills and exhibit good judgment
  • Demonstrated excellent customer service skills including superior accountability and follow through
  • Demonstrated PC skills using Microsoft applications
    • Curiosity to foster innovation and pave the way for growth
    • Humility to play as a team
    • Commitment to being the difference for our customers in every interaction
      Your key responsibilities:
      
      
      • The Associate, Provider Member Service Representative is responsible for responding to all Department of Health audit calls on a consistent basis.
      • Acts as a liaison between our internal and external customers.
      • Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
      • Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
      • Performs data input in a highly accurate and timely manner on all customer contacts.
      • Simultaneously accesses multiple databases while addressing customer's needs.
      • Clearly explains all policies and procedures on both incoming and out-going calls. On an ongoing basis, educates members about their benefits and MVP's procedures.
      • Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
        • Delivers information in a clear and confident manner
        • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
          Where you'll be:
          
          Location: Virtual. Please note all candidates must be located in New York State within a 40- mile radius from the Schenectady, NY; Rochester, NY; Tarrytown, NY
          
          Pay Transparency
          MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
          
          We do not request current or historical salary information from candidates.
          
          MVP's Inclusion Statement
          At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
          
          MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
          
          To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .
          
          Other details
          
          • Job Family Customer Service
          • Pay Type Hourly
          • Min Hiring Rate $20.00
          • Max Hiring Rate $28.80

Keywords: MVP Health Care, Schenectady , Associate, Provider Service Representative, Sales , Schenectady, New York